Return & Refund Policy

At 7th World Industries, customer satisfaction is important to us. We want you to shop with confidence. If you are not completely satisfied with your purchase, our 30-day return policy is designed to assist you.

1. Return Period

Customers may request a return within 30 days of receiving their order.

2. Eligibility for Returns

To qualify for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, accessories and manuals, where applicable.

• Proof of purchase or order confirmation must be provided.

• The product must not show signs of misuse, accidental damage or unauthorised modification.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery, preferably with photographs or videos showing the issue.

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and applicable consumer protection laws.

4. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where reasonably possible. Processing times may vary depending on your payment provider or bank.

5. Return Shipping

• For change-of-mind returns, the customer is responsible for the return shipping costs, where legally permitted.

• For defective, damaged or incorrectly supplied products, 7th World Industries will cover the reasonable return or collection costs, as applicable under South African consumer law.

6. Non-Returnable Items

Certain products may not qualify for change-of-mind returns due to hygiene, safety or product-specific restrictions, where permitted by law. This does not affect your statutory rights regarding defective or unsuitable goods.

7. How to Request a Return

To initiate a return, please contact our support team with:

• Your order number.

• Product name.

• Reason for the return.

• Supporting photographs or videos, where applicable.

Email: support@7thworld.co.za

8. Consumer Protection

This policy is subject to the South African Consumer Protection Act (CPA) and other applicable laws. Nothing in this policy limits or excludes any consumer rights that cannot legally be waived.

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Shipping Information

We deliver nationwide across South Africa using trusted courier partners, including Aramex and The Courier Guy.

• Delivery timeframe: 3–7 business days.

• Shipping fee: R250 for orders below R1,200.

• Free shipping: Orders of R1,200 or more.

• Courier partners: Aramex and The Courier Guy.

• Order processing: Orders are processed once payment has been confirmed.

• Tracking: Tracking details will be provided once your order has been dispatched.

Delivery times may vary depending on your location and courier availability.